Customer Care
Call us at 973 440 2060, Monday through Friday from 9 - 5:30 Eastern Time Excluding Holidays.
Ordering
Our goal is to make the ordering process simple and convenient for you as possible.
First, navigate to the online store by selecting either “women” or “Men”. From there, you can browse the merchandise that is available. Once you have found the item you wish to purchase, select the color and size and select “add to cart”. You will now see your online shopping cart. You can update quantities, delete or add items or just checkout. The shopping cart will hold all the items you select until you are ready to checkout.
Once you select the checkout link, you are automatically directed to our secure payment server. All credit card information is encrypted and we will not store any of your credit card information on our system.
Any personal information that we collect is purely for the purpose of customer service. We will under no circumstances willingly share your information with any outside entity. We ask for your phone number purely for shipping purposes and will never call you unless absolutely necessary in order to get your purchase to you.
We will invite you to set up an account for easy future ordering and also offer you to receive our customer newsletter. You can decline or opt out at ant time.
We will also offer you the choice to receive order and delivery updates via Facebook messenger. You can either decline or opt to do so. We will never contact you via Facebook messenger for any other purpose then to update you on your order and delivery status or to answer your questions.
If you have questions or concerns, feel free to email us at service@anjaliclothing.com or contact us via the message widget on the lower right side of your screen. We will do everything to ensure that you are satisfied with your purchase.
Shipping & Handling within the United States
Our standard method of shipping is via USPS, which can take from 2 and up to 10 days to be delivered depending on the location.
We also offer 3 day delivery within the United States and next day delivery within the 48 Continental States
Free Shipping on all US Orders $99+
$7 flat rate for orders under $99
2 Day Shipping and Overnight Shipping are calculated at check out.
Order must be received before 3PM EST in order to be delivered the next day. All orders received after 3PM will be sent the following day. Please note that there are places in the US where overnight shipping is not available due to location restrictions. Orders sent using an overnight service may take up to 2 days to arrive.
International
Free International Shipping for orders $250+
Standard Worldwide Shipping $20 for orders under $250
We offer international shipping anywhere on Planet Earth. Our standard International Rate is via USPS First Class Shipping Services. Delivery time varies, and although it usually will only take your purchase 6 to 10 business days to reach you, it can take up to 4 weeks depending on your location.
Please note that signature requirement is not an option when choosing standard international delivery. If a signature is required, you must select an alternative shipping method at check out, like DHL or UPS.
We also offer expedited delivery service via DHL International Express. The rate is calculated at check out and is based on the weight of your order. Delivery time to most countries is 2 - 3 days.
We try to ship all orders within 2 to 3 business days of receipt; however, if an order requires communication or confirmation from a customer, order-
Customers are responsible for any Duty or Taxes or Fees that may be applied by your local Government.
Back Orders & Out Of Stock
Although we strive to keep our website updated, sometimes items listed are out of stock or on back order. If we receive an order with an out of stock item, we will be in contact with you within 24 hours to advise you of the possible in stock date and request a confirmation for a back-
Return & Exchange Policy
We want you to be happy with your order and our service. Anjali will gladly accept returns or exchanges for any reason of any new unused clothing within 14 days of you receiving your order. All returned items must be in their original condition, in original packaging and all tags must be attached.
We will not accept returns on any item where tags have been removed, that have been worn, washed or improperly handled after purchase.
First mark downs can be returned and exchanged as regular full price items
Clearance items are final sale and can not be returned or exchanged.
Shipping Returns
For Domestic US orders, simply log into your customer account to start initiating a return. You will be able to print a trackable return label that you can use to send back your purchase. We charge a flat $5 fee for all return labels. You can then simply hand the package over to the designated delivery person. No need to stand on line at the post office.
For all International orders, Simply email our Customer Service Department at service@anjaliclothing.com. We will send you a return authorization number that you must include with your package. We are unable to provide a return label for International Orders.
Please understand we cannot be responsible for lost packages that are not shipped via insured trackable mail. Refunds will not be issued for shipping charges that you incur outside of our system. Please make sure to note your return authorization number on your package.
Please send your returns to:
Anjali
Attn: Returns Department (office only)
380 Essex Avenue
Bloomfield NJ 07003
Allow 10 business days from the time we receive your package for your request to be processed. If you have questions or concerns, please do not hesitate to contact our Customer service Department at service@anjaliclothing.com.
Contact Us
If you have questions, concern or need personal assistance, please feel free to contact us.
Tel: 973.440.2060We are available Monday through Friday 9:00am -
